So far, I’ve had really great experiences with the customer support folks at Lulu. In this particular case — and this is one to watch out for, Lulu authors — I discovered that the first forty-or-so pages of “Upload” were repeated.
I ordered it as a sample copy, and just happened to be flipping through it when I noticed that the page numbering seemed odd. I discovered the title page… on what should have been page 41.
I filled out the complaint form on Lulu’s website, and they responded immediately, requesting that I send photos of the error. I snapped a picture with my phone. Within a couple of days, they got back to me asking whether I would prefer a refund or a replacement copy. All rather painless. Thanks, Lulu!